Account & Data Deletion

Option 1 — Delete inside the app

1. Open the ChargeLink app and sign in.
2. Go to Profile → Settings → Delete account.
3. Type DELETE to confirm and tap Delete my account.
4. Your session ends immediately and the account is removed.

Option 2 — Request deletion by email

Email info@chargelink-mea.com from the address registered on your account with the subject "Delete my account". We verify ownership and complete deletion within 30 days. Phone: +961 3 236 731.

Data deleted

• Profile: name, email, phone number, avatar and login credentials
• Vehicles, RFID card links and saved favourite stations
• App preferences, notification settings and location history
• Charging session history linked to your identity
• Wallet balance (any remaining balance is forfeited on deletion)

Data retained

Invoices and payment records required by tax, accounting and anti-fraud law are retained in anonymised form (no name, email or phone) for the statutory retention period, typically up to 7 years, after which they are erased. Anonymised records cannot be linked back to you.

Timeline

In-app deletion is immediate. Backups containing your data are rotated out within 30 days. Email requests are completed within 30 days of identity verification.